JOURNEY FOR
Welcome to the start of Your Journey at Hyatt University! You are about to embark on an exciting endeavor within Commercial Services. We have provided a comprehensive set of resources designed to enhance your proficiency and knowledge in your role. Get ready to begin your adventure at our University once you have selected your role.
CURRICULUM
DISTRIBUTION
ANALYTICS
REVENUE
SALES & EVENTS
BRAND & MARKETING COMMUNICATIONS
MARKETING & LOYALTY
CURRICULUM
WEEK 1
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Day 1
10.00 am – 12.00 pm
VIRTUAL MEETINGTina Ma,
Director, Commericial Operations & Learning
2.00 – 3.00 pm
GET TO KNOW HYATTOur Purpose of Care and History:,
Covers History of Hyatt, Hyatt’s Purpose and Strategy & Service vs Care Scenarios -
Day 2
10.00 am – 12.00 pm & 2.00 – 4.00 pm
REVENUE MANAGEMENTTina Ma,
Director, Commericial Operations & Learning
2.00 – 3.00 pm
GET TO KNOW HYATT -
Day 3 & 4
10.00 am – 12.00 pm & 2.00 – 4.00 pm
ENVISION TRAINING: ENVISION SALESLevel 1: Introduction to Envision Sales
My Learning: Envision Sales: Booking Management Level 1 (sabacloud.com)
Level 2: Advanced Booking Management
My Learning: Envision Sales: Booking Management Level 2 (sabacloud.com)
Level 3: Mastering Envision Sales
My Learning: Envision Sales: Booking Management Level 3 (sabacloud.com)
Booking Management Assessment
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Day 5
10.00 – 11.30 am
ENVISION TRAINING: ENVISION SALESEnvision Transient Sales
My Learning: Envision Sales Transient Sales (sabacloud.com)
Envision Transient Certificate
My Learning: Course and Class Details (sabacloud.com)
2:00 to 2:45 pm
WEEKLY REVIEWVirtual Meeting on Friday, 2 pm HK time with Tina (Meeting request will be sent by Tina to block your schedule accordingly).
Useful Links of the week:
WEEK 2
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Day 1
10.00 – 11.00 am
GET TO KNOW THE HYATT SALES FORCEVideo: Meet the Hyatt Sales Force
Hyattconnet: Hyatt Sales Forces page
- Familiarize yourself with our global HSF team
- Your guide to Partnering with the Hyatt Sales Force
2:00 to 4:00 pm
Sales Training: 3C’s OverviewTransform your Selling Skills with the 3C’s! The 3C’s will equip you with tools to better CONNECT with your customer, approach the sales process with CREATIVITY and build your CONFIDENCE as a seller at Hyatt.
3C’s Level 1: Sales Rhythms- Please register and complete 3C’s Level 1: Sales Rhythms Virtual Workshop first via the link above
My Learning: 3C’s Level 1: Sales Rhythms (sabacloud.com) - Please Complete the online training courses and post-assessment
- Virtual courses are a must for people who are attending the in-person training only
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Day 2
10.00 – 11.00 am
DISTRIBUTION- BRG Significance & Violation Measures
- Rate Parity & Distribution Channels (HADCP & HIPPP)
- What is a Hotel Metasearch
2:00 to 3:00 pm
SUPPORTING READING FROM HYATT CONNECT- Distribution page– Overall for all things Distribution related
- Partner Snapshot– Overview of what are the connected partners of Hyatt and what all connections are available for each other
- HPPP– What is HPPP (Hyatt Preferred Partner Program) ? What does it mean ? What it means for the hotels ?
- Partner SOPs– List of all individual SOPs for different partners
- Wholesale– Overview of Hyatt wholesale SOP + Wholesale contracts that hotels are required to use
- Rate Parity and BRG resources– All resources pertaining to parity solutions and training decks
- Distribution QRG– OTA QRG details all the tactics that are considered as approved/non-approved as per Hyatt
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Day 3
10.00 – 12.00 am
GLASSWINGGlassing is a web-based application tailored to Owners and Operators that provide a timely snapshot of the financial, operational and commercial performance at your hotel(s). Please see the virtual training here for today’s learning.
Planning and Analysis Website (PAW)PAW is a platform where a mix of Financial, S&M, and Operational reports are stored to be accessed at various levels of the property hierarchy. Please use the link for a step-by-step video training and PPT here.
2.00 – 3.00 pm
STRATEGIC REVENUE PLANEvery business must have a plan to ensure that financial goals are achieved. The plan should be clern, concise and measurable. The SRP provides the framework to design your scheme and track your effectiveness in an efficient and easy-to-use tool. Please use the below links to equip yourself.
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Day 4
10.00 am – 12.00 pm
MARKETING: BUILD AWARENESS & LOYALTY- How Search Engines Work
- Paid Search Explained
- Intro to Search Engine Marketing (SEM)
- The SEM Auction
- Social Media Basics
- Advertising on Social Media
- What is Display Advertising
- What is Google My Business
2.00 – 3.30 pm
KNOW YOUR BRANDS- Brand Experience Guide
- Brand Experience Guides (hyattconnect.com)
SUPPORTING READING
MARKETING RESOURCES GUIDE -
Day 5
10.00 am – 12.00 pm
WORLD OF HYATT: SALES/COMMERCIAL LEADERWorld of Hyatt: How it Works
My Learning: Course and Class Details (sabacloud.com)
World of Hyatt: Hotel Sales Team
My Learning: Course and Class Details (sabacloud.com)
ASPAC Loyalty Dashboard Education – English
ASPAC Loyalty Dashboard Education – English (hyattconnect.com)
2.00 – 2.45 pm
WEEKLY REVIEWVirtual Meeting on Friday, 2 pm HK time with Tina (Meeting request will be sent by Tina to block your schedule accordingly).
Post Training Module to complete within your three months’ probation period
LIBRARY
SCHOOL OF DIGITAL
SCHOOL OF REVENUE
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Revenue Management Onboarding
- Introduction Video
- Where Do I Start?
- Education Journey
- Orientation (Jan 2024)
- Life of Revenue Management Training Global – PRIO RMS Hotels
- Onboarding Journey for PRIO RMS Hotels (2024)
- Onboarding Journey for PrO RMS Hotels (Jan 2024)
- Hyatt’s Pricing Philosophy
- Commercial Services Learning Hub
- System Interface Training Video (Mar 2021)
- Sales: Sharpen Your Knowledge Recording Library
- Need Help Finding Hyatt Resources, Programming, or Learning? Ask HotelAssist@hyatt.com!
SCHOOL OF SALES & EVENTS
- Global CS Learning Hub
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Sales Operations
- Sales Incentive Plan (SIP)
- Hotel to Hotel (H2H) referral program
- ASPAC Group Up! – Lead Response Time – FAQs
- ASPAC Group Up! – Lead Response Time – Deck
- ASPAC Group Up! – Lead Response Time – Recording
- Cvent Overview and user guide
- Envision RMS Integration (PRIO & HyattPro)
- Hyatt Billback Events
- Hyatt Privé
- Hyatt Leverage
- RFP Resources
- Meetings & Events
- Together by Hyatt
WORLD OF HYATT
SALES
Training Materials
Daily Operation Reference
Sales Tools
REVENUE
Training Materials
Rate Plan SOP’s
In-Hotel Benefit SOP’s
Renovation Adjustment Policy
Offer/Bonus Code Set Up
World of Hyatt Award Compansation Rate
